Frequently Asked Questions

Product Information:

Can the garden furniture really be left outside all year?

Yes, all our furniture is made with materials that can remain outside all year long, in rain, snow and sun.

Our exclusive Waterproof Cushions feature on many of our ranges and is resilient enough to withstand unexpected downpours and most stains.  Where Standard Cushions are provided, these should be removed and stored during wet weather.

Are your cushions really waterproof?

Waterproof Cushions are offered as standard across the majority of our All Seasons range, and yes, they really are fully waterproof – not only that, but they are also virtually stain-proof, we have even tested them against red wine and bleach!

We spent 6 years developing and refining the cushions that make use of marine grade acrylic fabric, a waterproof membrane and Teflon treated yarn and are proud to exclusively offer the UK’s first fully waterproof cushions.

What is the rattan garden furniture made from?

Our synthetic Rattan is a polyethylene based extruded fibre that is strong, flexible and durable.  The material is UV and weather resistant having been tested from -70c to +80c.  The wicker will not split or crack and will show no noticeable signs of fading.

What are the rattan garden furniture frames made from?

Reinforced tubular aluminium finished with epoxy paint or powder coating to ensure a long and trouble free life.

Where can I find all the dimensions and weights of the furniture and other products?

A lot of the dimensions and weights are on the product pages under the specifications tab.  If you cannot find a certain measurement please contact our office.

Can I change the makeup of a set?

Yes, either add the individual items to the basket or contact our office and we will be happy to quote you for any combination you want.

What timber do you use on your wooden garden furniture?

We use good quality kiln dried Teak from carefully managed plantations and forests in Indonesia.  We never use illegal woods.

Delivery:

How long will my delivery take?

The following delivery lead times are advised for in stock items to be delivered to UK Mainland:

Fast-Track 1 Man Delivery – within 3 – 5 working days.
Express 1 Man Delivery – within 3 working days.
Premium 2 Man Delivery – up to 14 working days, but usually within 7 working days.

Alternatively, many of our products can be collected from our warehouses in Enfield, London.

Can I choose a specific day?

Yes, specific dates can be selected for our 1 Man Delivery Options during the checkout process.

When choosing our Premium 2 Man Delivery specific dates cannot be given at checkout, however once you have placed your order we will contact you to arrange a suitable delivery date.  If you require delivery on a certain day please contact us prior to placing your order.

Can you ship outside the UK?

Yes, we regularly ship all around the world and are happy to get you a competitive quote.  Please call us or send an enquiry with delivery address and required products for further information.

Stock:

How do I know that what I am ordering is in stock?

Unless otherwise indicated, all items for sale are in stock.  We hold large stocks of virtually all garden furniture products shown on our site.

Guarantees:

How can you give such long guarantees?

Bridgman has been making and selling furniture for over 40 years.  As we have supplied thousands of happy customers throughout the UK and worldwide, we are confident that you will be happy with Bridgman furniture for years.

Because we only use the finest materials and skilled tradesmen, we proudly offer industry-beating guarantees and a dedicated after-sales service.

Specific guarantee terms for each item are listed on the product page, and further terms and conditions can be found on our Guarantees page.

Viewing:

Where can I see the furniture before I buy it?

We have the pleasure of welcoming you to one of our five showrooms around the country where you can browse garden and interior collections at your leisure.

The products displayed in each showroom have been carefully chosen to reflect a wide selection of Bridgman products. Should you wish to enquire about specific products on display please call the showroom and one of the managers will be more than happy to help you.
For more information on your nearest showroom please use the Showroom Locator page.

Can I collect my order from my nearest Showroom?

Click and Collect is currently only available from our Showroom in Enfield, where our staff will help you load your vehicle – we kindly ask that one day’s notice is given prior to your arrival.

We are currently unable to offer Click and Collect from any other Showrooms.

 

Not found the answer you were looking for?

Call our customer services team on 020 8804 7474